Quality Assurance Audit and Investigation
Sometimes things go wrong: your product doesn't fully meet your customer's requirement and there's a complaint for contract non-conformance. The customer suggests that the cargo is too light or too wet. Or its oxidised and degraded. Maybe the particle size distribution is too fine or too coarse, or the cargo has been contaminated, or minerals and gangue proportions have changed. Maybe its just that the chemistry is off-spec. Or maybe your customer claims that your product has caused loss in production or even damage to their plant.
Don't worry. We will conduct a thorough root cause analysis and work with you to implement corrective actions where they are required. We'll travel to your sites in order to carry out the audit and investigation. If necessary we'll arrange re-sampling, and sample transportation for laboratory testing.
You will receive progress summary reports and a detailed final report of all findings, including any instances of non-conformance and their corrective actions, as well as all areas of good practice and the evidence of conformance. With this information you can benchmark and enhance continual improvement.
And we will also "ghost-write" your formal letters to your valued customers to keep them fully informed of your findings, and your on-going commitment to continue to deliver an excellent product to them.
At Data Rich 15 we are knowledge workers.
Our goal is to share our knowledge with you, so that we can work together to advance the state of knowledge for all.
Our goal is to share our knowledge with you, so that we can work together to advance the state of knowledge for all.